Frequently Asked Questions

Orders

How can I track my order?
How do I use a coupon code?
Can I edit or cancel my order?
When will my order be shipped?
Why my order canceled?

Shipping

Do you offer free shipping?
Do you ship worldwide?
Can I change my address?
Do you provide shipping updates?
How long does shipping take?

Returns

What is your return policy?
I received a defective/damaged item, what do I do?
How long does it take for a return/exchange to be completed?
Do I have to pay shipping for my return items?
How long does it take to process returns?

Payments

Is it safe to enter my credit card information on your website?
When will my credit card be charged for my order?
What payment methods do you accept?

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